Contact Biuky
How can I contact biuky?
All answers to questions may be found in our (FAQ). If you can´t find the answer you´re looking for, please contact our customer service team. Click on the "Contact" link at the bottom of the page, where you have the option to contact us by email
Why the buttons don't appear?
If you don't see an image or button, it is possible that your browser didn't downloaded the images of the buttons. Check your browser for downloading image files.If the problem persists, please contact our customer service.
Why doesn't the cart button appear?
If you cannot see "Add to Cart" in a product page, verify first that the product is "Temporally unavailable". If that is the case, it will mean you cannot see it now, so it is not possible to purchase this product in Biuky.co.uk.
If the product is unavailable in Biuky.co.uk and the option "Add to Cart" does not appear, it is possible that your browser is not loading the button image. Check your browser to see if your configuration allows you to download images file.
If the problem persists, do not hesitate to contact us at Customer Service.
Why the selected products have disapeared?
If you select products, they are going to be in your shopping basket only for a while.
That has to be like this because our brochure is being updated very often. For that reason there are products that can be no longer availables in Biuky. To avoid problems because of that, your shopping basket will be cleared every time you close your browser.
Can be possible that an specific product could disappear because of changes in the website. In that case, we apologize for any inconvenience caused.
What should I do if refreshing the page doesn´t help?
It is advisable to empty your browsing history regularly. When the history is empty, the navigation is much faster than when it is full.
Do not forget to update your browser by downloading the latest version (Internet Explorer, Mozilla Firefox or Chrome). By visiting the homepage of your browser, you can check for new updates. Normally you will find instructions on how you can update your browser using the "Help" option at the top of the browser.
Why can I not see the pages?
You can first try to update the webpage (F5 or CTRL + R key). If the problem persists, then it is likely due to your cookies setting. Your browser must be set to accept cookies from our website.
If you use Internet Explorer, do the following:
"View" >> "Internet Options" >> "Advanced Options" >> "Cookies" >> "Always accept cookies".
If you use Mozilla Firefox, do the following:
"Tools" >> "Options" >> "Cookies" >> "Allow cookies on the website."
If you use Chrome, do the following:
"Options" >> "Advanced" >> "Configuring Content" >> Cookies "Making local data (recommended)".
What can you do when Internet is slow or you can not connect?
First, try to refresh the page (by pressing F5 or CTRL + R). If it takes a long time to load the website or the website only partially loads, then the solution is usually to click on the button "stop" at the top of the browser next to the Address Bar then click the "Update" button.
Also, try to remove your history and your cookies. Most browsers save a copy of every website you've visited. By removing these files, you can better manage your space and you will have more speed.
Go to "History" and then to "Temporary Internet Files" from your browser and delete all temporary files.
If after following these steps, you still have problems, please try to refresh your browser or contact your internet provider to provide the necessary assistance to get.
Why I don´t have access to my account?
For security reasons it is possible that your session is automatically closed after 15 minutes. It will elapse when there isn´t any activity. There will be asked to log in again if you continue surfing Biuky.co.uk.
Also, some browsers can be configured to refuse "cookies". Check your internet configuration to look if you are not using a management program for 'cookies'.
Why do I get no response from Biuky?
If you contact us and then not get a response, it is possible that your email provider's blocks the e-mails from Biuky.co.uk.
Check your email to the "Post unwanted" or "spam", if you do not find anything there, please contact your email provider or Biuky.
Why the site doesn´t recognize my account?
If you have a problem with the purchasing process or the login, you can probably solve the problem temporarily by disabling the JavaScript in your browser. You can usually disable them at the settings of your browser.
If the problem persists, please contact our customer service.
